SATISFACTION GUARANTEED
WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS. We have always had a
policy of replacement or refund if you are not satisfied. Desco Asia wants you to be
satisfied with each product we produce. We make every effort to see to it that
our products are of the highest quality and meet all appropriate recognized
industry standards. Since we cannot guarantee that all products are applicable
to all situations and that the data we provide from many sources is reliable
and accurate for all situations, our lawyers want you to know that ...
All statements, technical data, and recommendations contained herein are based
upon tests we believe to be reliable. However, the accuracy or completeness
thereof is not guaranteed. The proper and correct application of products and
data is the responsibility of the user. The following is made in lieu of all
warranties, expressed or implied:
Desco Asia’s only obligation shall be to replace such quantity of the product
proved to be defective. Desco Asia shall not be liable for any injury, loss, or
damage, direct or consequential, arising out of the use of or the inability to
use the product. Before using, users shall determine the suitability of the
product for their intended use, and users assume all risk and liability
whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or
effect unless embodied in a written agreement signed by authorized officers of
Desco Asia Industries, Inc.
Limited Warranty
Desco Asia expressly warrants that for a period of one (1) year from the date of
purchase, Desco Asia products will be free of defects in material (parts) and
workmanship (labor). Within the warranty period, a unit will be tested,
repaired or replaced at Desco Asia’s option, free of charge. Call our Customer
Service Department at 909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for
a Return Material Authorization (RMA) and proper shipping instructions and
address. Please include a copy of your original packing slip, invoice, or other
proof of date of purchase. Any unit under warranty should be shipped prepaid to
the Desco Asia factory. Warranty replacements will take approximately two weeks.If
your unit is out of warranty, call our Customer Service Department at
909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for a Return Material
Authorization (RMA) and proper shipping instructions and address. Desco Asia will
quote repair charges necessary to bring your unit up to factory standards.
Statguard® Conductive Acrylic Paint: Desco Asia expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Acrylic Paint will be free of defects in material. Desco Asia expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Acrylic Paint when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.
Statguard® Conductive Epoxy: Desco Asia expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Epoxy will be free of defects in material. Desco Asia expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Epoxy when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.
Menda ID Limited Warranty:
Menda-ID expressly warrants that for a period of one (1) year from the date of purchase, Menda-ID products will be free of defects in material (parts) and workmanship (labor). See exceptions notated below. Menda-ID recommends storing vinyl product in a cool, dry environment with a reasonably consistent temperature of 75°F (24°C) and that product be protected from exposure to direct sunlight, and should not be stored in ultraviolet sunlight, moisture, or heat.
All ESD Vinyl ID products are warranted that for a period of six (6) months from the date of purchase, Menda-ID ESD Vinyl ID products will be free of defects in material (parts) and workmanship (labor) when properly stored within the recommended conditions.
Warranty Exclusions
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES,
EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply
to defects or damage due to accidents, neglect, misuse, alterations, operator
error, or failure to properly maintain, clean or repair products.
Limit of Liability
Electronic ionizers use high voltage corona discharge and should not be used in or near
flammable or explosive environments. In no event will Desco Asia or any seller be responsible
or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the
inability to use the product. Before using, users shall determine the
suitability of the product for their intended use, and users assume all risk
and liability whatsoever in connection therewith.
F.O.B. Point
Unless embodied in a written agreement signed by authorized officers of Desco
Industries, Inc., the F.O.B. point for all products purchased from Desco Asia will
be the F.O.B. factory.
OUT OF WARRANTY REPAIRS
Field repair or unauthorized tampering of Desco Asia brand products is not
recommended and will nullify any and all warranties provided by DII. All Desco Asia
items to be repaired must be returned to the location referenced by DII.
Desco Asia will quote repair cost upon receipt and inspection of product. Repaired
product will include a 90 day warranty. A Return Merchandise Authorization
number (RMA#) must be obtained from Desco Asia for out of warranty repairs. A copy
of the RMA must accompany the shipment. The RMA number must appear on the
outside of returned cartons, and Desco Asia has the right to refuse all return
shipments which do not bear the RMA number or which are shipped freight
collect. Customer is responsible for all freight and transportation charges.